Customers value experience over personalisation
A global study of consumers reveals that while 89% agree that good service leads to positive brand ratings, just one fifth want companies to personalise services according to their behaviour.
A global study of consumers reveals that while 89% agree that good service leads to positive brand ratings, just one fifth want companies to personalise services according to their behaviour.
MMR Express is a suite of tools designed to deliver insight within tight time and budget constraints.
Chief operating officer, consumer experiences UK, Nordics and Baltics, Ben van der Werf, is leaving GfK to be replaced by Ivar Michaelsen.
GfK enters Latin American market with Brazilian TV audience panel contract.
Market research group CSA and the Intervalles agency, both previously subsidiaries of Bolloré Group, have been bought by Havas.
Data collection company Schlesinger Associates has acquired Chicago-based medical fieldwork company MedQuery.