Telephone Survey Research

Telephone survey – A personable way to get fast responses

If you want reliable views from the public, businesses or your customers – as quickly as possible – a telephone survey is a great choice.

They’re particularly useful for opinion polls, or for flagging live issues with customer service. They’re more cost-effective than face-to-face interviews.  Telephone surveys also have a better response rate than web or postal surveys.

At Marketing Means, we use a range of methods to keep our telephone survey research fast and effective:

• A skilled, personable team. Within our specialised Devon call centre, 15 highly trained staff conduct thousands of telephone interviews for our clients every month. The team is very friendly, and they know how to handle all manner of people over the phone.
• Robust processes for accuracy. Through computer-assisted telephone interviewing (CATI), responses are entered directly into a software program at the time of interview. This allows our team to follow complex questioning and routing instructions automatically and consistently.
• Ongoing progress monitoring. We monitor data collection throughout the survey, and we give you the information as soon as the interview is completed.

Discover more

If you’re interested in carrying out a telephone survey, contact us on 01364 654485 or email info@marketingmeans.co.uk.

If you’re interested in working for us as a telephone interviewer based at our call centre in Ashburton, Devon, please contact our telephone unit manager Amanda Merrington on 01364 654485 or by email to telephonemanager@marketingmeans.co.uk.